Report Package

The report package function allows you to generate environment and application snapshots in the background of the application. These snapshots are created and stored in a .zip file that can be emailed to OneStream Software Support for further assistance resolving any system issues.

To create a report package:

1. Click the Report Package button in the upper right corner of the System Diagnostics page.

   

2. A pop-up message is displayed on the screen to verify that report package will run in the background of the application. Click OK and the report will begin to run.

   

   NOTE: If report package is already running and you attempt to click the report package button again, a pop-up message is displayed stating that there is already a report being generated.

3. After completion, the reports are available in the OneStream File Share. The .zip file can be located by going to System > File Explorer > File Share > Applications > ApplicationName > DataManagement > Export > UserName Folder.

   

4. Click on the appropriate .zip file and download the file content using the file download button .

5. The .zip file can then be attached to an email and sent to OneStream Software Support.

   

   NOTE: Any errors incurred during the report package creation are listed in a .txt file which is available with the snapshot PDFs.